Representative Service
A good restaurant gets good feedbacks also for the way it treats its customers. You can have a three michelin stars chef in the kitchen making delicious food, but if your waiters are not professional and treat your customers very poorly, then those customers will not probably come back! In the same way, if your organization is perfectly compliant with GDPR, but your representative for european customers is not able to manage their enquiries, then all your effort within GDPR area could be vanished one of a sudden. Make sure your first point of contact with european customers is adequate for representing your organization in case of enquiries related to personal Data Protection.
By appoint PDP Group as your Data Protection Representative, you will benefit of:
Local presence within each EU member state
PDP Group has contact locations in each EU member state, giving your company an address for customer enquiries in each of those countries.
In PDP Group we believe having a representative location in every EU Member State is key and we are confident your European customers will appreciate this too. Please beware that other companies providing Representatives services may only offer contact locations in a few (or even one) EU member states.
Prompt request processing
The first step after receiving an enquiry from the Data Subject or from the Data Protection Authority, is to respond with a statement confirming the request is being analyzed. At the same time we forward the request to our clients and suggest them how to respond to it both in terms of content as well as of reaction time.
Article 30 - Record retention
Beside the the obligation concerning the communication with Data Subjects and Authorities, Article 30 of GDPR requires by the Data Protection Representative to keep a copy of their client's records of processing for review by the local EU Data Protection Authorities.
PDP Group keeps such a records safely just in case such a request from the Authority might arrive. Of course we inform our client if and when the request occurs.
Translation and language services
Since both Data Subjects and Local Authorities are allowed to contact you in any of the EU's 24 official languages, we can provide translation services in order to support you in managing the requests.
